Refund policy

If payment succeeds but Soullooms cannot issue the promised digital entitlement or resolve delivery within a reasonable period, you may request a refund.

Because digital content can be copied once access is issued, we do not offer an unconditional change-of-mind refund after a download link has been issued or the file has been downloaded. This does not limit mandatory consumer rights.

• Duplicate charge.
• Failed delivery that Soullooms cannot remedy.
• A material defect or substantial mismatch with the product description.
• Unauthorised or fraudulent payment.
• A refund required by applicable law.

Each request requires an explanation and relevant evidence. An authorised human operator reviews the order, payment, entitlement, and download audit. The automated operations system cannot approve its own refund.

Approved refunds are returned through the original payment provider. The related digital entitlement is revoked when the signed provider confirmation is processed. Bank or card processing times may vary.

Keep your order email, order reference, reason, and any screenshots or payment references. Send them to ruidaodigital@outlook.com.