Privacy

YuQin Shan operates Soullooms.

Privacy enquiries: ruidaodigital@outlook.com.

• Email address and order details when you start a checkout.
• Payment status and provider references from our payment providers. Soullooms does not receive or store full payment credentials.
• Digital entitlement, download, refund, review, and operational audit records.
• Technical request and security information needed to prevent abuse and diagnose failures.

We use this information to provide the requested service, fulfil and protect digital purchases, respond to support and refund requests, maintain accounting and audit records, prevent fraud, and comply with legal obligations.

If you register your email to hear when purchasing reopens, we use it only for that availability update. You can request removal at any time by contacting ruidaodigital@outlook.com.

We use infrastructure, payment, and email providers, including PayPal, Paddle, Resend, Vercel, and Supabase, to operate the service. Each provider processes information under its own contractual and legal obligations. Information may be processed outside your country with appropriate safeguards.

Advertising spaces may appear on selected public content pages, including interactive puzzle pages, collection pages, and journal articles. If third-party advertising is enabled, advertising providers may use cookies or similar technologies to deliver, measure, and personalise advertising subject to your choices and applicable law. Non-essential advertising technologies will not be enabled where consent is required until the relevant choice is obtained.

Advertising spaces do not appear in checkout, payment, account, or operator pages. You can control cookies through your browser and, where provided, Soullooms consent controls. Blocking non-essential cookies may affect advertising but will not prevent access to the core experience.

Order, payment, entitlement, refund, and audit records are retained for the period needed to deliver the service, resolve disputes, meet tax or accounting duties, and protect against fraud. Access is restricted to service processes and authorised operators.

Depending on where you live, you may request access, correction, deletion, restriction, portability, or objection. Some records must be retained for legal, fraud-prevention, or transaction-integrity reasons.